Terms & Conditions
Terms & Conditions For Projects
Read Terms & Conditions for working with WillMWCreative.
General T's & C's
1. Introduction & Agreement:
1.1: By paying the deposit (non-refundable, 50% upfront), you acknowledge and accept the following terms and conditions, which form the foundation of our professional relationship.
2. Rates, Invoicing & Deposit
2.1 Once the deposit for the project has been paid, rates will be locked at what was quoted. Any additional work required will be billed at this rate.
2.2 The specifics of payment increments and overall terms will be outlined in the project proposal provided prior to the commencement of work.
2.3 A non-refundable deposit is required to initiate the project, with the final payment due prior to the release of any deliverables. By paying the deposit, you agree to these terms and the design work outlined.
3. Project Scope & Deliverables
3.1 At the project's onset, we will discuss your intentions and requirements. I will produce a document detailing all agreed deliverables for your review and approval.
3.2 It is essential at this stage to carefully consider what final deliverables are needed to establish a solid agreement.
3.3 Any unquoted work requested during the project will be quoted or added to the final payment on an hourly basis.
3.4 The number of revisions and routes will be agreed upon before design begins. If all revisions are used and further exploration is required, the additional time will be recorded and billed at my standard hourly rate.
3.5 Any additional work beyond the agreed scope will be quoted before design starts.
4. Feedback & Design Approval
4.1 Timely feedback and approvals are crucial for maintaining the project schedule. You agree to provide responses within a reasonable timeframe to avoid delays. To stick to proposed timelines, feedback should be given within 48 hours. Extended review periods will impact estimated delivery but not cost. If feedback falls outside of this window, other work may be prioritised.
4.2 The client agrees to provide any required materials, information and feedback in a timely manner as specified in the proposal. Failure to do so may result in project delays.
4.3 To ensure feedback remains grounded in the project's agreed brief, creative direction and context, the client agrees not to submit design work to AI tools for review or critique during the revision and refinement stages. AI tools have no visibility on project context, strategic intent or creative rationale, and feedback generated in this way cannot be considered within the scope of agreed revisions. Feedback should reflect your own response to the work relative to the brief; if something isn't working for you, I'd always rather hear it directly.
5. Pause & Delay
5.1 If the project is paused for a duration exceeding 30 days without communication, I reserve the right to terminate the project and invoice for any completed work up to that point. I will use my best judgement, acknowledging that complications can occur.
5.2 If a project is closed due to inactivity or lack of communication and the client wishes to re-open it later, the project will return to the proposal stage for reassessment of scope, intentions and revisions. A new proposal, timeline and cost estimate will be provided, with a 100% of the project cost required upfront before work resumes.
6. Timelines & Deadlines
6.1 If your project has a defined timeline, it should be clearly stated at the proposal stage. Each project will be managed to ensure timely delivery based on the agreed expectations.
7. Client & Designer Responsibilities
7.1 As your designer, I commit to providing clear communication, timely updates and all agreed deliverables.
7.2 In return, the client is responsible for providing concise, timely feedback and ensuring prompt payment for services rendered.
8. Ownership, Usage & Intellectual Property
8.1 I retain full ownership of all intellectual property associated with the work produced until full payment has been received.
8.2 All assets created during the project cannot be used by the client until the quoted work has been paid for in full.
8.3 Upon receipt of full payment, you will gain complete usage rights to the designs created for you.
8.4 All ideas, concepts and intellectual property created during the project remain my exclusive property unless otherwise agreed in writing. The transfer of rights applies only to the final approved designs outlined in the proposal.
8.5 Any unauthorised use of ideas or designs prior to full payment will be considered a violation of intellectual property rights and may be subject to legal action.
8.6 Final design files will be hosted and accessible for 30 days after project completion. It is the client's responsibility to download and securely store all files within this period. After 30 days, file retrieval may have time and cost implications.
8.7 The client confirms that any information, imagery, logos or other assets supplied for the project are either owned by them or that they have obtained all necessary rights and permissions to use and share them. WillMWCreative accepts no responsibility for any claims, damages or legal issues arising from the use of materials provided by the client without proper authorisation.
9. Confidentiality
9.1 Your privacy and the confidentiality of your project are of utmost importance. I commit to not disclosing any information or design materials related to your project without your explicit consent, unless required by law. Clients may request a delay in public showcasing for confidentiality reasons; this should be stated at proposal stage.
10. Portfolio Use, Testimonials & Unused Assets
10.1 WillMWCreative reserves the right to showcase all created designs, including unused assets, in public portfolios, promotional materials or case studies unless otherwise agreed in writing.
10.2 Any words of praise or testimonials provided by the client may be used for marketing and promotional purposes.
10.3 Unused or alternate design concepts may be displayed for comparative purposes in the portfolio or other public-facing materials to demonstrate the design process and evolution.
10.4 Should the client become uncontactable or fail to respond, I reserve the right to add the project to my portfolio and use it for self-promotional purposes.
11. Conduct
11.1 While I strive for a positive and professional working relationship, in cases of hostility, harassment, coercion or any threatening behaviour, I reserve the right to terminate the project immediately without refund and invoice for any work completed up to that point.
12. Cancellation
12.1 Should you decide to cancel the project before its completion, please provide written notice. In such cases, the deposit will be retained as a cancellation fee and any additional work completed will be billed accordingly.
13. Limitation of Liability
13.1 My liability for any claims arising from the services provided is limited to the total amount paid by you for the specific services related to the claim.
14. Creative Time & Availability
14.1 To ensure I can dedicate the necessary time to explore and develop considered design solutions, I do not operate on an on-call basis. My schedule is planned to allow ample time for focused, explorative creative work. Any requests for changes, meetings or updates should be made with reasonable notice and within the parameters of the agreed timeline.
15. Governing Law
15.1 This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Entire Agreement
16.1 This document constitutes the entire agreement between us regarding the services provided and supersedes any prior agreements or understandings, whether written or verbal. By paying the deposit, you confirm that you have read, understood and agreed to these terms and conditions.
Last updated: August 2026
These terms apply to all projects undertaken by WillMWCreative. For any questions prior to committing to a project, get in touch via the enquiry form.
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